繁华都会 我的家园
引言
今年我们庆祝独立四十周年。跟文明古国相比,新加坡还是个年轻的国家。但是作为一个新兴国家,四十年是一个重要的里程碑。在第二次大战结束之后,许多国家摆脱殖民统治,宣布独立。然而,多数新兴国家独立不久,便陷入长期的困境。很少新兴国家能够像新加坡这样,以兴奋的心情庆祝四十周年国庆。我们的经济欣欣向荣,教育发达普及,人民安居乐业。我相信各族同胞都会对我们的成就感到喜悦和自豪。
李显龙总理在演讲中,鼓励国人尽力打造一个独一无二的国家,人人都有机会共享成果的国家。
融洽的外交关系
有人说 “小国无外交”。事实上,对新加坡这样的一个小国来说,外交工作极为重要。过去一年,我们不仅加强了同亚细安国家的联系,跟日本和印度的关系也更为紧密。我上个月在华盛顿访问时,同布什总统签署了“战略框架协定”(SFA)。这个协定大大地促进了两国的合作,特别是在国防和国家安全方面的合作,这是因为两国都很重视反恐的工作。
我们同中国的关系也已恢复正常,中国全国人大常委会委员长吴邦国今年五月到新加坡进行成功的正式友好访问。吴仪副总理将在九月到访,以出席第二次新中双边合作联合委员会会议。我年底将到中国进行访问,以进一步加强两国的关系。
新加坡向来坚持一个中国的原则。作为海峡两岸的朋友,我们很高兴看到连战和宋楚瑜最近在中国进行了成功的访问。两岸关系缓和了,区域的局势也稳定下来,这对每个国家都有好处。
新的一代,新的信心
近几年,我注意到华社有了新气象。华社出现了一批生力军。这些年轻人受过良好教育,通晓双语,又了解华族文化。他们很有点子,也很有冲劲,因此在职场上相当吃香。他们相信自己能够为国家开拓海外的经济空间,帮助国家应付未来的挑战。
更叫人鼓舞的是,老一代的华校生,(也就是我这一代,或比我更年长的华校生),也不落人后,逐渐活跃起来。很多年轻时无缘上大学的“老牌”华校生,现在也有机会一圆大学之梦。他们有的修读开放大学课程,有的修读中国大学在本地开设的课程,当起“超龄学生”,充分享受学习的乐趣。
中国的崛起,让大家看到华文的美好前景。受华文教育的人士对华族文化的延续也更有信心。一般来说,华族对自己的文化越来越有兴趣,并有更深的认识。一些只懂英文的人,开始学习华文;另一些人在荒废华文多年之后,重新发现它的好处,如获至宝。梁智强说,英校毕业生是“精英”,但华校毕业生才是“精华”,而现有的华校生已经是“最后的精华”。我不同意他的看法。我认为故事才刚刚开始,正在上演的绝不是“最后的精华”,而是“最好的精华”的第一集,真正的好戏还在后头。
我曾经遇到在中港台工作的新加坡年轻人。他们告诉我,他们感激政府“强迫”他们在学校学华文。当年叫苦连天,现在获益不浅。少了华文的基础,他们不可能在中港台大展拳脚。
很多西方人也开始学习华文。美国各大学的中文课程都爆满。美国著名投资家Jim Rogers最近到新加坡来。他曾是乔治.索罗斯(George Soros)的生意合伙人。他正在考虑是否要在新加坡定居,希望让会讲简单华语的两岁大女儿在讲华语的环境里长大。他对中国的长远前景充满信心。至于投资的秘诀,他说:“我的忠告是,让你的孩子或孙子学习华文,这将是他们一生中最重要的语文。”
如果连一位不懂华语的洋人都那么重视华语的学习,那我想懂得华语的年轻家长,更应该好好利用你们的优势,培养精通双语的下一代。
我们去年着手修订华文课程与教材,以便让华文教学在这里开花结果,使华文的前景一片光明。我希望大家继续热烈支持这项改革。
面对的问题和挑战
新加坡人除了关心文化的问题,也很关注柴米油盐的民生课题。
我知道很多人担心工作不保。实际上,各地人士都关注饭碗问题,连形势一片大好的中国也不例外。在中国,两三百人申请同一份工作是常有的现象,而且申请者往往条件优异。在环球化的时代里,竞争越来越激烈,我们必须面对这个现实。
我们必须解决各项社会问题。我国人口正逐渐老化,大家都为医药费的上涨而担忧。我在稍后的英语演讲中,会谈到如何让人们延迟退休的问题。在医药保健的问题上,我们将提高健保双全计划的年龄顶限,也计划放宽保健储蓄的条例,让大家能更灵活的使用保健储蓄。许文远部长正在研究如何落实这些调整。
我们也将着重协助低收入的人。近年经济走下坡的时候,许多工人的花红和加班津贴都减少了。现在虽然经济好转,他们的收入已有所改善,但是还没有完全恢复。低收入家庭受到的影响最大。他们为生活费担忧,是可想而知的。我们会着手帮忙这些同胞。
政府制定了各种扶贫济困的计划,这包括成立社区关怀基金,向陷入困境的家庭伸出援手。我们累积了经验后,将会逐步改善这些计划。我们的目标是让受惠者尽快自食其力,而不是长期依赖政府。
我们扶持低收入同胞的重要策略,是帮助他们拥有资产,特别是建屋局的组屋。这个策略远比津贴消费来得好。如果我们模仿一些西方国家,提供慷慨的失业救济金,一定会养成人民过度依赖政府的心理。政府推行多年的居者有其屋政策,使绝大多数的公民拥有资产。政府将加强这个政策。当低收入家庭要购买组屋的时候,我们将在他们的公积金户头注入一笔特别津贴,帮助他们购买组屋。这应该可以缩小贫富之间的差距。
扶贫济困的工作不应该由政府包办,这是很不明智的。民间的福利与自愿团体也可以扮演重要的角色。这些团体有许多热心的自愿人士,他们熟悉个别社群和残疾人士的需要,他们办得到的,政府未必办得到。同时,如果较成功的人,愿意热心地帮助不幸的人,我们的社会必定会更有温情,更有凝聚力。
在新加坡的慈善机构中,全国肾脏基金的规模最大,也拥有最多捐献者。八频道的观众向来给予肾脏基金大力的支持,体现大家同舟共济的精神。当国人听说肾脏基金的管理有问题时,都感到惊讶和愤怒。我完全理解大家的感受。
现在,全国肾脏基金有了新的领导班子。他们正在进行彻底的检讨,同时已经要求警方介入调查,一定会把事情查个水落石出,并会向公众作出交代,以纠正这个机构过去的缺失。我希望大家给予他们充足的时间进行这项工作。
与此同时,我希望大家继续支持其他的慈善团体,不应该一竹竿打翻一船人。许多团体付出不少心血,做了很多的善事。如果我们不再支持它们,将会连累很多需要帮助的人。
重新打造新加坡
然而,政府和慈善机构的福利援助,只能解决燃眉之急。确保经济的增长,才是长远之计。唯有经济不断的增长,我们才能制造新的就业机会。同时,人民必须掌握新技术和新知识,才能胜任这些要求更高的新工作,才可以赚取更高的薪金。有鉴于此,政府将尽力为人们提供培训和教育的机会。
我们要在经济上取得新突破,就必须重新打造新加坡。在这个瞬息万变的时代里,如果我们怕辛苦,抗拒改变,很快就会失去竞争优势。即使像中国那样的大国,也无时无刻不面对改变的压力。过去,人们常说“穷则变,变则通”。今天,我们应该把这句话改成“变则通,不变则穷”。我们不能等到山穷水尽的时候,才开始想改变,那时已经太迟了。中国各地流行的口号是三年一小变,五年一中变,七年一大变。总之,无论是什么国家,改变是免不了的!
中国政府目前大力振兴东北三省。最近,这三省的领导人陆续到新加坡访问。我会见了他们。他们都想尽快完成自己省内的经济改革。我问吉林省省长:为什么这么急于改革?他说,改革工作有如手中的冰棒,如果行动不够快,转眼就会溶化成水。如果省内的企业垮了,后果不堪设想,数百万人的生计也将大成问题。中国中央政府及省政府虽然会协助他们,但是他们自己也必须争气。地大物博的中国下定决心寻求改变, 新加坡更不可以原地踏步,而应该加快步伐,以便赶上世界新趋势。
新加坡整体的表现如果要比其他国家好,每一位学生就必须接受良好的教育,以便掌握谋生技能。我们深信,天生我材必有用。我们的目标是让每一位学生在完成中学教育后继续升学。即使上不了大学,也能到理工学院或工艺教育学院就读,接受高素质的教育。无论是到那里升学,都能施展才能,成龙成凤,所谓行行出状元。从长远来看,这是我们拉近贫富差距、帮助贫困家庭向上提升的最有效办法,这样一来,贫穷家庭的下一代就会有更高的谋生本领,而不会再面对技能低,收入少的问题。
我们今后将着重发展理工学院和工艺教育学院,因为这是大多数学生就读的学府。我们的理工学院和工艺教育学院办得十分出色,但是我们并不满足,准备进一步提升它们的水平,让学生按照自己的能力、天分、和志向,接受高素质的专科教育和训练。
不仅年轻人应该接受良好的教育和训练,年长者也应该如此,所谓活到老,学到老。所有的工友都应该努力求上进,掌握一技之长,考取技能鉴定证书、理工学院文凭、甚至大学文凭。
另一方面,当我们的经济在转型的时候,新加坡人不仅应该掌握一技之长,还必须有良好的服务精神。唯有这样,我们才能够把服务业和旅游业办得有声有色。以前,香港人的服务态度不怎么好。近年来,他们已脱胎换骨,态度大为改善,对顾客几乎有求必应。旅客现在到香港旅游时,很有宾至如归的感觉。
我们的服务水平不如香港和许多发达国家,现在是迎头赶上的时候了。调整心态是第一步,我们应该以提供良好服务而感到光荣。其实,助人为快乐之本,服务精神本来就是优雅社会不可缺少的素质。我们不应该对服务行业存有偏见,不应该以为那是较低下的工作。无论我们从事什么工作,都一样值得尊敬,一样可出人头地。大家也许听过“桃苑”这家很受欢迎的餐馆。两位女老板原本是旅店的侍应生,她们在当了领班之后,决定出来开餐馆,因此成了成功的创业者。
除了提供良好的服务,我们也应该重新打造我们的城市,使它活力充沛,多姿多彩。亚洲的其他城市,譬如上海和台北,也不断的求新求变。从前,被派到上海是一件苦差。今天,上海成了许多人的第一选择。我听说在上海的一些新加坡人生活过得很舒适,不想回来了。时代真的不同了!
我国环境青翠干净,治安良好,这早已是有口皆碑的。在重造狮城的过程中,我们应充分借助这些优势。我们的建筑设计、商业和文化活动,以及整个城市的气氛,都有待改善。我们正逐步翻新组屋区,以带来一个更舒适和便利的生活环境,让大多数国人直接受惠。政府也将在市中心和商业区进行大规模的发展计划,目标是打造一个富有魅力和活力的都市,以吸引更多旅客,人才和投资,而新加坡人也可以享受到这个繁华都市带来的种种好处和乐趣。
结论
创业难,守业更难。今天的新加坡欣欣向荣。我们不应该只是致力于守业,而应该继续创业,自强不息,使新加坡成为一个独一无二的国家,一个人人都有机会为国贡献,人人都有机会共享成果的国家。
我深信新加坡的前途是光明的。俗语说,路是人走出来的。回头看看我们四十年来一起走过的路,我们可以为辛勤劳作的丰收感到自豪。只要我们继续勇于改变,不断更新,不断进步,我们一定能为自己,为我们的子子孙孙,开辟一条幸福的康庄大道。
李总理(华语演讲全文完)
(2005-08-21)
1 comment:
Prime Minister Lee Hsien Loong's National Day Rally 2005
Sunday, 21 Aug 2005
University Cultural Centre, NUS
A Vibrant Global City Called Home
Topics
1. Introduction
a. Tsunami
b. External Relations
c. Terrorism
d. Remaking Singapore
2. Economy
a. Asia prospering
b. Competition
c. Strengths
d. Strategies
i. Innovation and Enterprise
ii. R&D
3. Progressing Together
a. Older Singaporeans
i. Working longer
b. Low Income Singaporeans
i. Existing programmes
ii. Dysfunctional families
iii. Building up assets
c. Affordable Healthcare
4. Education
a. Polytechnics
b. ITEs
c. Post-Secondary Education Account
d. Normal (Technical)
5. A Service Culture
a. Employers’ leadership
b. Service mindset
c. Customers’ attitudes
6. A Vibrant Global City
a. HDB Estates
b. Orchard Road
c. Bras Basah / Bugis
d. Marina Bay
7. Conclusion
a. Today in history
b. Advantages of being small
c. Never say die
d. The spirit of Singapore
Introduction
1. 40 years ago, set out into an uncertain future
a. Did not know what lay ahead
b. But determined to survive, and to build a better future for ourselves
2. Today, Singapore is totally different
a. We succeeded beyond anyone’s imagination
b. We are maturing as a nation
3. One test was when the Tsunami hit our neighbours
a. Ordinary Singaporeans responded overwhelmingly – in cash, in kind, and by volunteering to serve
b. Our NGOs, doctors and nurses, civil defence personnel, and SAF servicemen carried out rescue and relief operations under extreme conditions.
i. e.g. SAF flew in MATC (Mobile ATC) tower to Bandar Aceh – arrived at 11 pm, operational by 5 am
c. Our response to the tsunami won us respect as well as friendship
i. Showed that our people and organisations are competent, effective and always ready
ii. Showed that we care for others, and would do our best to help our friends in need
iii. So when the SAF left Meulaboh, COL Geerhan (TNI commander there) hugged Teo Chee Hean three times
iv. Distributed 16,000 school bags to the region, with gift-tags hand made by children in Singapore
d. Tribute to the men and women who took part
i. Your teamwork and spirit made it possible
ii. You made us all proud to be Singaporeans
iii. Some are here tonight – please stand to be recognised
iv. We salute you
4. Another sign – young people understand what Singapore needs to survive
a. All 4 Love – National Day musical tribute by Holland Bukit Panjang GRC
b. Youngest member of cast – Patty Lim (age 11, primary 5)
c. Quote her from programme booklet: “My birthday wish for Singapore is to have a constant supply of water. I also wish for peace in Singapore.”
5. As a small country, we pay close attention to making friends abroad and ensuring our security
a. We are on good terms with all the important countries
i. Immediate neighbours Malaysia and Indonesia – have built good rapport with PM Abdullah Badawi and President Susilo Bambang Yudhoyono. Working together in many areas
ii. ASEAN – growing linkages on a broad front
iii. Asia
(1) Good ties with India, Japan and Australia
(2) Expanding links with Middle East
(3) Relations with China back on track
iv. US and EU countries
v. They have various problems with one another, but we are friends with all of them
vi. That is a comfortable state of affairs
b. One security issue – terrorism
i. London bombings remind us threat is very real
ii. We must take all precautions
(1) Do our utmost to prevent an incident
(2) e.g. all the precautions tonight
iii. But must be psychologically prepared
(1) If something ever happens here, must remain unshaken, respond efficiently and press on as one united people, like the British did
iv. Most important, do not let terrorist attack destroy our social fabric or disrupt racial harmony we have built up over 40 years
(1) Answer to the terrorists is not just security measures, but nation building
6. What will Singapore be like 40 years hence?
a. Nobody can tell
b. But it must be a totally different Singapore
c. If we stay unchanged, we will be in deep trouble, irrelevant and marginalised
d. World is changing rapidly, and we must change with it
7. Hence must remake Singapore
a. Our economy
b. Our education
c. Our mindsets
d. Our city
Economy
1. Start off with the economy
a. That is how we earn a living for ourselves
2. Asia is rising
a. We will benefit greatly
b. Far better for us that our neighbours be rich than poor
c. Growing economies throw up many opportunities
3. Yet, many Singaporeans are concerned about the competition
a. Everywhere in the world, people are anxious about their livelihoods
b. US – found the mood is protectionist, obsessed with China
c. Europe – fearful of competition, even from the new EU members – e.g. image of Polish plumber putting Frenchmen out of work
d. Even in China – fierce competition among themselves
e. Lim Swee Say on why Singaporeans are worried: “cheaper and better” scissors
i. Some countries are cheaper than us; some countries are better than us
ii. Used to make living by being better than those cheaper than us, and cheaper than those better than us
iii. Now countries that are cheaper than us are getting better
iv. Countries that are better than us are getting cheaper
v. Twin blades of the scissors are closing in on us
4. But we will not wait to be cut up by the competition
a. We have not got here by staying put and doing nothing
b. We made this happen
i. From mosquito coils to semi-conductors
ii. From bee hoon to Biopolis
c. We will continue to stay ahead of the game
5. Two major thrusts to continue to grow and prosper
6. First, foster innovation and enterprise
a. This is the lesson of my Las Vegas visit – human imagination and entrepreneurship created out of bare desert a city where 40 million visit and enjoy themselves each year
i. Do not want Singapore to become Las Vegas, but it is the spirit that we are looking for
b. Home grown companies are using their creativity, knowledge and ideas to carve out new niches and new markets
i. e.g. SMEs in East Timor
ii. In 2003, DPM Tony Tan and (then CDF) LG Lim Chuan Poh visited East Timor. Chuan Poh’s former NSF driver rang him up. He had gone to East Timor to do business, supplying the foreigners there – UN staff, peacekeeping force etc. Today, he trades in electronic goods (TV, radios, CD, DVD players etc), oil lubricants for vehicles and also runs a cafe at Dili Airport. At first he could not speak a word of Bahasa and communicated with the customers through the calculator. But after some time, he picked up Bahasa by himself. He told Lim Chuan Poh that his attitude was “just do it” [ga (second sound) ga (fourth) zo (third)]
iii. About 10 Singapore SMEs there. Met Tony Tan. Asked for nothing, except for the SAF (under the UN) to stay there, so that when there are riots they have somebody to protect them
7. Second, exploit R&D
a. Built up economy based on efficiency, cost effectiveness – attracted MNCs, created jobs
b. Now must go beyond –
i. Singapore must develop and exploit R&D
ii. Compete on basis of knowledge, innovation and talent, not costs
iii. Move economy to next level
c. e.g. Compare Philips, Samsung and Sony
i. Philips moved into R&D, and high value added products, e.g. medical instruments
ii. Samsung emphasised innovation and design, e.g. pioneer in colour screens and built-in cameras for high-end handphones
iii. Sony’s consumer electronics – high volume, but low margins and suffered losses in recent years
iv. We must emulate Philips and Samsung
d. DPM Tony Tan chaired a Ministerial Committee on R&D – Government has accepted his recommendations
i. Set up Research, Innovation and Enterprise Council (RIEC)
(1) To advise Government on national research, innovation and enterprise strategies
(2) Members from private sector, scientific and academic community, and also key ministers involved
ii. Supported by National Research Foundation (NRF)
(1) To fund long term research in strategic areas
e. Need a national effort, backed by the whole government
i. I will chair the RIEC myself
ii. Dr Tony Tan will be Chairman of NRF and Deputy Chairman of the RIEC. He will help me to drive this effort, and continue to do so after he retires as DPM
iii. Very grateful to Tony for staying on to help me through this transition year, doing the R&D review, coordinating national security, overseeing university education and agreeing to continue contributing after stepping down
iv. He has many more contributions to make to Singapore
8. Innovation, enterprise and R&D – these are the ways to remake the economy
a. There are risks in this approach
b. But we have to do this
c. If we succeed, will gain competitive advantage that puts us ahead for 15-20 years
d. Thus fuel growth, and create jobs for Singaporeans
Progressing Together
1. Growth is for a social purpose
a. With growth, we can generate resources to achieve social goals, and make progress together
b. Older Singaporeans – since I spoke about youth last year
c. Low income Singaporeans – to make sure nobody is left out
d. Affordable healthcare – very briefly
2. Providing for needs of older Singaporeans
a. Rapidly growing group
i. Halimah Yaacob met an Indonesian maid who had been here just a week. She said: “Ibu, saya lihat di-Singapura banyak orang tua”!
b. Many issues, but focus today only on working longer
i. Must not retire at 55, and live till 80
ii. Key is attitudes – both workers’ and employers’
c. Workers’ attitudes
(1) Older workers have to be willing to adjust, adapt, learn new skills, and accept temporary jobs or contract work
(2) Many such older workers who made the effort have found new jobs, with the help of enlightened employers
(3) Strong determination not to give up
(4) Stay in the job market no matter what
(5) e.g. Ms Shirley Lee reported in NTUC’s Lifestyle magazine
(a) 63 year old retrenched secretary who was rejected by many employers, and decided to take on a job as a toilet cleaner.
(b) Quote Shirley:
“He asked me why I had to stoop so low and be a toilet cleaner and wanted me to stop. I told him I see no loss of dignity in being a toilet cleaner. I am earning my living and I am not robbing anybody. Anyway, what else will I do at home with him so busy in school studying?”
(c) After Lifestyle published her story, it received enquiries from 71 employers. Shirley decided to work for SAGE (Singapore Action Group of Elders) because she believed in helping others like her
d. Employers’ attitudes equally important
i. Companies must give older workers a chance. They have many strengths
(1) Reliable and loyal, more patient, ready to work
(2) Experienced and skilled
(3) Not necessarily slower. Sometimes they just need more time to get used to the new working environment
(a) e.g. fast food joint: “Regular - coke - takeaway”, Older workers may not quite catch it – “Welcome. Would you like a value meal? Eat here or takeaway?”
(b) cf. coffeeshop: “one kopi-C-kosong, one kopi-gao (3rd sound) and one teh-o-peng” – yet older workers have no problem handling the order!
(4) Some good employers – need more
(a) e.g. SGH
(i) 77 staff post retirement
(ii) 3 turning 70
(iii) One is radiographer Mr Ng Hon Weng
e. Tripartite Committee working on this problem
i. WDA, the unions and the CDCs are working closely to help older workers
3. Giving low income Singaporeans a helping hand
a. Recent years hard for lower income group
b. Now that economy is picking up, incomes are rising again
c. But must continue to work at this, to make sure that everybody enjoys fruits of progress
d. Also to ensure social mobility
e. We have already done a lot to help
i. Assistance Schemes – Comcare etc
ii. Job re-design and re-creation
(1) Work smarter and be more productive
iii. Education and training
(1) To raise earning power
(2) The most important way to help – will talk about this later
f. Basic principle is workfare, not welfare, i.e. if you are prepared to work and make the effort yourself, we will help you
g. Highlight two areas tonight
h. Dysfunctional families
i. Subgroup of low income families, with multiple problems
ii. All races, but Malays over-represented
iii. Will help them get their life in order, with stable jobs, providing for dependents, keeping children in school
iv. Especially help children to break out from poverty
i. Building up assets
i. Subsidise ownership and saving, not spending
ii. Highly successful way to level up
(1) Lowest 20% have on average $138,000 of wealth in their homes
(a) Result of home ownership policy
(2) Money in CPF too
(a) Lowest 20% have on average $49,000 in their CPF ($33,000) and Medisave ($16,000) accounts
iii. Will do more to help build up assets
iv. New CPF Housing Grant for lower income families
(1) New HDB flats are priced at discount to market
(2) Buying a new HDB flat is equivalent to getting a large subsidy – one bite of the cherry
(3) But bite is the same size for all families buying the same flat from HDB, regardless of their income
(4) Will do more to help lower income families buy HDB flats, to tilt advantage towards them
(5) Introduce new CPF Housing Grant for lower income families buying HDB new (and resale) flats
(6) Ng Eng Hen’s Committee on Low Wage Workers is working out details
4. Healthcare costs
a. A concern of many Singaporeans, especially aged and low income
b. Will raise MediShield age limit from 80 to 85
c. Will make use of Medisave more flexible, for those with adequate balances and who are still working
i. Private hospitals, and Class A and B1 wards
ii. Major treatments in Specialist Outpatient Clinics (SOCs)
d. Khaw Boon Wan is working on this
5. Promise to Singaporeans
a. We are one people together
b. Growth and prosperity is for all Singaporeans to share
c. Provided you work hard and help yourself, we will help you to succeed
d. We will progress together, and not leave anyone behind
NDR - Education
1. In order to remake the economy, Singaporeans must be equipped with right skills and attitudes
2. Last year, spoke on education. Focus was on schools, “Teach Less, Learn More” to give our young more room to discover their passion and interests
3. This year, focus on post-secondary education, especially polytechnics and ITEs
a. Education system must offer first class education to all, and not just an elite few
i. To create opportunities for all our people, regardless of family background
ii. To develop every talent, not just an academic elite
iii. To prevent low skills, low incomes in next generation
iv. To keep us an inclusive, mobile society
b. This is why Singapore works
i. Not just a few stars, but a strong Singapore team
ii. e.g. tsunami operation – every volunteer, every specialist and officer, is well trained and knows his job
iii. e.g. good healthcare depends not just on having outstanding doctors, but capable and dedicated nurses and technicians. Hospitals in Singapore vs. the region
4. Polytechnics
a. Takes in the biggest segment of each cohort (40%)
b. Polys already world class, greatly admired internationally
i. Close to industry, able to respond to changing industry needs, and provide practical and useful training
ii. Graduates in great demand, paid well
c. Visited Nanyang Polytechnic; impressed by the quality of their facilities, dedication of staff, and calibre of students
i. Designing robots – not just toys to tinker with, but serious industrial projects, e.g. one commissioned by HP to make plotters
ii. Digital animation – creating own cartoon – Gan Cheong Kin shown on TV mobile
iii. Two students participated in the World Skills Competition held in Helsinki, Finland. Viridis Liew won the first prize in her category – IT PC Network Support. Min Ming won in the Software Applications category. Overall among all the 700 competitors from 39 countries in all categories, Viridis took the top prize (best of the best), and Min Ming was the 2nd best of the best
d. Other polytechnics also creating their own industry niches
i. Temasek Poly – course in hospitality & tourism management conducted in Sentosa. Preparing for IRs!
ii. Ngee Ann Poly – Early childhood education, mass communication, Film, Sound & Video
e. How to improve polys further?
i. Not make them universities, awarding their own degrees instead of diplomas – a mistake
ii. But make it easier for some students to get a degree. Link up with specialised foreign universities to run degree programmes in niche areas. Produce graduates in selected applied disciplines, different from NUS/ NTU/SMU. That way we produce diverse talents e.g.
(1) Interactive Media – with reputable institutions like US Digipen Institute
(2) Resort Management – with degree courses in Las Vegas and Hawaii
(3) Culinary arts, childcare and nursing – with top colleges in US and Europe
5. ITEs
a. ITE Brand of Education – unique in the world
i. Tagline: “Thinking hands”
ii. Hands-on, Minds-on and Hearts-on
b. Visited ITE Macpherson
i. Saw facilities, students working on their projects. Impressed by enthusiasm of students and dedication of staff
ii. Self confident, rounded, preparing to lead fulfilling lives
(1) 4 young ITE students who participated in the IBM Women’s Conference Student Contest – student leader, budding entrepreneur, teacher in MINDS, national hockey player
(2) Competed against university and poly teams – won Championship
(3) Watched their video. Quote Hemalatha Arudas (hockey player):
(a) “Never say die, try until you succeed.
When there is a will, there is a way.
If you strive hard and work consistently,
you will be able to excel.”
c. Take ITE to next level – One System, Three Colleges
i. Simei, Chua Chu Kang and Ang Mo Kio
ii. Critical mass of students
iii. Comprehensive facilities and activities, like our polys
iv. More choices – both academic and CCA
(1) e.g. engineering students can take business and IT modules
6. Post-Secondary Education Accounts
a. Every student to go to post-secondary education
b. Post secondary education is heavily subsidised
c. But some still have difficulty paying, and institutions raise funds to help them
d. What more can we do to help?
e. Will allow unused Child Development Accounts (Baby Bonus) to be converted to Post-Secondary Education Accounts, to pay for Post-Secondary education, i.e. ITE, polytechnics, universities in Singapore.
f. Plus parents can continue to contribute till child is 18, and get Government co-funding.
g. Help each family to invest in the best education their children can get
7. Many of our ITE students come from Normal stream – half are from N(T)
a. Most prefer ITE to school, and blossom there
b. Asked Tharman how we can unlock their enthusiasm when they are in secondary school.
c. We are already making N(A) curriculum more flexible. Now working on N(T) curriculum
i. Teaching in a practical way. More group work, more hands-on work, more use of IT, which will make learning more engaging
ii. Basics like English and Maths
(1) e.g. in Clementi Town Secondary, students work in groups to plan their dream holidays. Use newspaper adverts and internet travel websites, work through percentage discounts, calculate exchange rates and taxes, plan arrival and departure times. A realistic lesson that shows how math is useful in daily life.
iii. Practical electives to develop specific interests and talents
(1) e.g. Digital Art – using software to create digital animation and graphics
(2) e.g. Making Medicine and Perfumes from Natural Products
d. Already 39 schools have introduced electives. Will roll out new N(T) curriculum to all schools by 2007.
8. Education system to provide many avenues to suit different students
a. Many different models of success
i. As 4 ITE girls showed
b. Many paths to success
c. Many opportunities to cross over
d. Many second chances to do well
i. e.g. met Eric Chen at ITE – He was expelled from school in Sec 3 for playing truant. ITE turned his life around. He went on to Ngee Ann Poly, and then an engineering degree in the University of Edinburgh and Masters at Imperial College. Offered a place in the PhD programme at Imperial, but decided to come back and teach at ITE
e. Aim for a mountain range, not a pyramid – ?????
A Service Culture
1. Remaking Singapore includes remaking our mindsets
a. e.g. not being afraid to fail, being willing to try new things, giving people a second chance, adapting to changing job market, etc.
b. Focus on one mindset change – improving our service culture
c. This is the critical success factor in developing service industry
2. Experience in Las Vegas
a. Quote Steve Wynn – people make all the difference
b. Integrated Resorts – great emphasis in training their people to ensure top-quality service
c. Many have won prizes for human resource management
3. We do not have a natural service culture
a. The Thai greet every visitor with ‘Sawadikup’; the Japanese say ‘Irrashaimasse’; the Indians say ‘Nemeste’ or ‘Varnakam’, the Australians say ‘G’day mate’
b. Singaporeans go straight to the point: ‘How can I help?’ If you are not so lucky, they say ‘What you want?’
4. Some Singapore organisations have excellent service standards
a. e.g. SIA, Changi Airport (e.g. ICA staff), also find them in the hotel, retail and F&B sectors
5. But Singapore has a long way to go
a. Hear of companies that do not care about service quality
i. e.g. one polytechnic student after being trained in giving good customer service, was all charged up to serve. During his final year, he did a work attachment at a hotel lounge. One female guest complained that she felt cold, after finishing her cold drink. The student offered her a pot of hot water, but was scolded by the Lounge Manager. The reason? Company policy was “push for beverage sales, don’t offer water”. The student was so disheartened that he decided that he would not join the hotel as a career after all.
b. Also many horror stories of bad service staff
i. Watch video – Tao Gay Not Enough
c. And rude and difficult customers
i. Watch video – Tao Gay Never Enough
ii. Acknowledge: video by Ngee Ann Polytechnic, School of Film and Media
6. All three parties – companies, service staff and customers – have a role to play in improving service
7. Companies must show leadership
a. Adopt service friendly policies, systems and processes
i. e.g. Raffles Hotel: At your service
ii. In hospitals, patients are informed by SMS when it is their turn
b. Emphasise service training for workers – not just for frontline, but also managers and supervisors. Management must walk the talk.
i. e.g. HDB senior managers serve at the frontline once a year, on Service Quality Day
8. Service staff must acquire a service mindset
a. Service jobs are honourable
i. Not low class
ii. Can serve with pride and professionalism
(1) Ritz Carlton’s mission: Ladies and Gentlemen serving ladies and gentlemen
iii. Many service jobs offer career mobility
(1) Masseurs move up to run the spa
(2) Hair dressing assistants become hair stylists
b. Train from young
i. Service and social skills – how to carry yourself and serve others with grace
ii. Maybe life in Singapore is too comfortable
(1) e.g. Singaporean air stewardess who left her passport behind
(2) But good service can be found in many rich countries, e.g. US restaurants with good waiters
(3) So our people too can deliver good service, even as life in Singapore gets better
c. Reinforce message through reminders
i. In Hong Kong, Andy Lau appears in TV commercials that urge people to provide good service, under a public education campaign called “A Hospitable Hong Kong”
ii. Should consider a campaign to raise service standards
(1) e.g. GST campaign? “Greet, Smile and Thank”
9. Just as important is customers’ attitudes
a. Hard to serve with pride if customers treat service staff badly
b. We must remember
i. Service is not servitude
ii. Service staff are not our servants or slaves
iii. Show appreciation for good service
iv. Good customers get good service
10. We have put on good shows before for big events
a. IOC – we did well
b. Bigger events coming
i. IMF/WB meetings next year – 16,000 participants, 10 times bigger than recent IOC meeting
c. We must deliver the best service level, so that the whole world knows Singapore is not just clean and safe, but also welcoming and hospitable
d. Let’s gear up now.
11. Long-term, national effort
a. Government agencies will get together to promote good service.
b. Raymond Lim to be in charge
12. Not just for tourists. More fundamentally, it is about what we are
a. Being a gracious society, courteous and respectful to one another
b. Recognising the dignity and contribution of each citizen
c. Each person doing his part, excelling in his own vocation, and serving with pride
A Vibrant Global City
1. To remake the economy and attract talent, we must also remake our city
a. City must be full of life, energy and excitement
b. A place where people want to live, work and play, and are stimulated to achieve, be creative and enjoy life
2. MND and URA have many plans to transform the city
a. They briefed me. I can see why they are excited
b. We have prepared some slides to show you
View slides here
3. Every major city in the world is reinventing itself
a. New York – Big Apple
i. Visited Ground Zero
ii. Re-planning and rebuilding World Trade Centre site with seven new buildings to bring back business and life back to the area
b. Dubai
i. Building the tallest building in the world – 700 m Burj Dubai
ii. Building largest shopping mall in the world (being developed by DP Architects, which was involved in designing the Esplanade)
iii. We have Biopolis, they have Dubai-opolis
iv. “We have left Singapore behind”
4. Singapore must also move
a. We should not compete for the tallest building or biggest mall – no oil or gas here
b. But we must capitalise on our strengths
i. Multi-cultural heritage
ii. Clean and safe environment
iii. Disciplined and energetic people
iv. Cosmopolitan and open society
c. Make Singapore a vibrant global city
d. Not just to attract tourists, but also to create an outstanding living environment for all Singaporeans
5. Start with the HDB estates
a. This is where our people live
b. Renewing HDB estates one by one
c. Started in Toa Payoh – our oldest comprehensive town
i. Today, Toa Payoh is totally transformed
ii. Nearly all flats upgraded – IUP, MUP, LUP, SERS
iii. New 40-storey flats built with “million-dollar” views
iv. Flats for the elderly
v. New Town Centre, with bus/MRT interchange, HDB Hub, new shops, offices, and restaurants
vi. Very successful rejuvenation
(1) Teck Ghee CC holds the National Street Soccer Competition finals every year at the HDB Hub instead of Ang Mo Kio
(2) 100,000 people visit town centre during weekends
(3) Younger population because of new flats
(4) Property values have gone up
d. Other towns will follow, e.g. Ang Mo Kio, Bedok and Clementi
6. Rejuvenating Orchard Road
a. Orchard Road is one of our premier shopping districts
b. But facing competition from shopping districts in other cities, e.g. Nanjing Lu in Shanghai
c. We must rejuvenate Orchard Rd
d. We have already done some things
i. Malls opening onto the sidewalks, activities spilling out into the streets
ii. More vibrant street life, e.g. dancers and drummers
e. But we can do more
i. e.g. transform vacant picnic site over Orchard MRT Station into a new focal point with space for events and observation tower
f. Make Orchard Road one of the great streets of the world, a place to see and be seen, a place for all to enjoy
7. From Orchard MRT, take a train to Bras Basah / Bugis
a. Went around area with MND and URA – we are transforming it, and bringing life and activity to the city centre
b. Schools
i. SMU
(1) Buildings with open courtyards
(2) Retain greenery of area, and blend into old, historic buildings
ii. Nanyang Academy of Fine Arts already there
iii. LaSalle-SIA College of the Arts up next year
iv. Building a new Arts School next to Cathay Building
v. 14,000 students in the city
(1) More student housing
(2) All kinds of activities, with students hanging out in pubs, cafes and shops
(3) Some of them will be at the New National Library and using the facilities there
c. New National Library
i. Not just the books and resources which are better than they used to be
ii. But also the drama centre, activity spaces and events to attract people
d. Along the streets, we are bringing in activities
i. Strolled along pedestrian malls on Albert and Waterloo streets
ii. Guanyin temple
iii. Indian temple next to it – many pray at both
iv. Two laughing Buddhas on mall
e. Something new and exciting, but also something old and nostalgic about Bras Basah / Bugis
i. Until 1970s many schools, e.g. St Joseph’s Institution, CHIJ St Nicholas, St Anthony’s, RGPS, RI. My school (Catholic High) was there too
ii. Students used to haunt whole area
(1) Second hand bookshops at Bras Basah Road
(2) Hawker stalls on Waterloo Street – I tarik, ice kacang and Indian rojak
(3) Most sentimental of all – the old National Library
(a) Many were sad to see it go
(b) 5,000 bricks saved for the new Library to keep memories alive
iii. Now we are bringing back the schools and students, and the old atmosphere (Slide fades)
(1) Newspaper clipping – Siti Aisha Mostafa, a student at NAFA wrote about it in ST Life. Quote her: “I certainly love our new location…There are so many things to do…numerous choices of food, from prata at Al-Jalani Restaurant to chin chow at Fortune Centre and duck noodles at Sunshine Plaza”
iv. Make this again a lively arts, culture, learning and entertainment centre in the middle of the city
v. New generation now forming the memories and sentimental attachments just like older generation did
8. Developing Marina Bay
a. Unique site, quote one of URA’s international advisers: “no other city in the world has so much prime waterfront real estate right in the heart of the city.”
i. Old civic district – we renovated that
ii. Linked to new virgin areas – Marina South, Centre, East
iii. Build a new Downtown on these new areas, and extend the city seamlessly into the new Downtown
(1) Water
(2) Gardens
(3) We will have a ‘Garden City by the Bay’
(4) – very good Feng-shui!
b. Start with the Marina Barrage (Slide – Barrage)
i. Ready by 2008
ii. Convert the bay to a freshwater lake
iii. We will extend the city around the lake – business, entertainment, recreation
c. Take a tour around the Bay
i. Esplanade (Slide – Durians)
(1) ‘Durians’; controversial but grows on you
ii. Old Supreme Court and City Hall – converting into a new National Art Gallery (Slide)
iii. Fullerton Hotel, One Fullerton and the Merlion (Slide)
(1) So successful that we will extend along bay, to Collyer Quay
(2) Move out bumboats and redevelop Clifford Pier
iv. Business and Financial Centre (BFC) (Slide)
(1) At MAS then – industry suggested that we offer a big plot to a single developer to plan the whole thing as an integrated development
(2) Persuaded URA and other agencies
(3) Tendered out the land – very successfully
(4) BFC will
(a) Provide first class infrastructure
(b) Bring in more financial activities
(c) Be a major landmark on the Bayfront
v. Integrated Resort – another major project, bigger than Suntec or BFC (Slide)
(1) Will generate tourists and jobs, shape the New Downtown and round out the Bayfront
vi. New gardens
(1) One next to the IR (Slide – Colourful Garden)
(2) One on the other side of the Bay, in Marina East beside the NTUC golf course (Slide – Sculptured Garden)
(3) One along Marina Centre
(4) Each with distinctive design and character
(5) Connect them together (Slide)
(a) Marina South (Slide)
(b) Marina East (Slide)
(c) Marina Centre (Slide)
(6) To form a public waterfront loop (Slide)
(a) Can walk, jog or even run a marathon around the Bay
d. Will have many activities
i. Clark Quay and Boat Quay are 24 hour zones (Slide – Clarke Quay)
ii. On the water we can have boating, sailing, racing, including dragon boat racing (Slide – Dragon boat race)
e. Putting all these together, we will make our city really special
i. Embarking on journey now, will take many years to complete, but in 5-10 years can see it taking shape
ii. The Bayfront will be the signature image of Singapore (Slide – Marina Bay in day time)
iii. On 9 August 2015 our 50th birthday, it will look like this (Slide – at night with fireworks)
9. City must reflect the spirit of our people – well conceived, vigorously executed, restrained but high quality, every aspect thought through, constantly being improved and remade in search of excellence
10. City in our image – a sparkling jewel, a home for all of us to be proud of, a home that belongs to all of us.
Conclusion
1. My theme has been remaking Singapore together
a. Tap everybody’s contributions, maximise each one’s talents, open opportunities for all.
b. Each contribution – big or small – is one of many threads that we are weaving together to make the fabric of our nation
2. TODAY IN HISTORY Singapore
a. Contributions from thousands of pupils
b. Tells the story of Singapore through the eyes of young Singaporeans
i. e.g. one entry – “9 August is the day our nation got its independence in 1965. Our forefathers struggled to build our nation and to provide us with a bright future. I feel very happy and proud to be born as a National Day baby.” Wong Yun Ting (8)
c. The next volume – TOMORROW IN HISTORY – is for all young Singaporeans to write
i. ‘Young Singaporeans’ to include our children, our youths, our young adults, and all adults – even those greying – who are young at heart
ii. Together, we will continue to tell a special Singapore story
3. We must never feel constrained by our smallness
a. Individually, Singaporeans are excelling on world stage
i. Mentioned Viridis and Min Ming (Nanyang Poly) earlier
ii. Another example in sports: Two students Teo Wee Chin (VJC) and Terence Koh (studying in Melbourne) at the World Youth Sailing Championship became world youth champions in their class. First time Singapore has triumphed in this competition. It is also a first for Asia
b. As a country, we can do things that bigger countries cannot
i. cf. Shanghai – constrained by other provinces, and centre
ii. cf. China and chewing gum
4. Singaporeans must have a never-say-die attitude
a. Ultimately it is our resourcefulness and resolve which counts
b. e.g. met Sheik Alauddin recently – Vietnam is the toughest competitor in Silat in Asia. Vietnam started a Silat team in 1993. Hired a Silat coach from Indonesia, and started from scratch, no building, no gym, no state of the art equipment. They learnt in their backyards, and used pipes tied together into a standing frame covered with padding for contact sparring. Training was tough and very strict. After a few years, the Vietnamese decided that they did not need the Indonesian coach. Within a decade they produced champions. Today, Silat is the top sport in Vietnam. They want to be the best in the world
c. We have the same spirit
i. Spoke to our Silat team – they are practising hard
ii. Just been to Vietnam for friendly tournament
iii. Wish them well for SEA Games in Manila
5. Can feel this spirit of Singapore in our National Day celebrations
a. We sometimes take it for granted, but those watching us from afar see clearly how unique and precious Singapore is
b. e.g. email from a German, Mr Benkel, who was in Singapore recently and got a ticket to see the preview
“I saw thousands of Singaporeans sitting there in mostly white and red clothes, screaming, shouting and laughing. …
This parade showed the self-image of a nation I never saw before. … the Singaporeans are one people and they are proud to be a part of this people! I received really the impression that Singapore is a nation consisting of his citizens and not a nation with citizens. …
The pride of being a Singaporean was nearly touchable for me in this stadium! And this all was just in the preview.”
c. e.g. letter from Ms Ranjini Thiagarajah, a Singaporean teacher. She has lived in Portugal for many years, and set up a language school in a small town. She is back in Singapore visiting and is here in the audience tonight. Quote her letter:
“It’s only now that I live abroad that I find myself proudly flying the Singapore flag …
Singaporeans … inevitably carry Singapore with them wherever they go, and there sow a bit of Singapore through which they pass on the will to be the best one can.
I have lived out here for 15 years now, and in all that time my ‘Singaporeaness’ has faded very little and I am very grateful that it has stood by me and stood the test of time”.
6. Remember our first few National Day Parades
a. No fancy lighting effects, video link-ups, goodie bags
b. Just a parade – contingents marched one after the other, plus one or two mass displays, lion and dragon dances
c. School bands provided the marching music
d. Yet even then, the spirit was high
i. One year (1968) it poured after the parade formed up. We were drenched and cold, but nobody broke ranks
ii. Along the route march, crowds gathered to cheer us
e. This was a people determined to succeed. And succeed we have – beyond our wildest expectations
7. In our 40th year of independence, we have every reason to rejoice. What we have achieved, very few others have done. Here in Singapore, we have created something unique and precious. Our people, our ideas, our actions have done this.
8. Most important, we have created a Singapore spirit – courageous but compassionate, confident but never complacent. This spirit will hold us together, as one united people, each one doing his part, each one contributing to remaking our nation and building our home. Together we will make Singapore a vibrant global city called home.
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